• Call : Michelle 0404 012 870 or Debbie 0410 188 953

FAQ

About Petite Styling and Events 

Where is Petite Styling and Events located?

We are located in Montmorency (near Eltham), Melbourne, Australia.

About our Styling and Event Services

What age group do you cater for?

We can cater for any age group.  However, we specialize in children’s parties and events from babies to 16 years old.

What events do you do?

We organise events such as baby showers, 1st birthdays, any age children’s birthdays or celebrations, hen’s parties, engagements, milestoned birthdays for adults and corporate events such as Family Days, Christmas Parties, Product Launches and Team Building.

What themes can you do?

Our current themes are available to view on our themes page however we aim to create any theme you may require.   We are always adding to our hire items and depending on your requirements can source and possibly purchase additional items.

Is an Event Planner at the event for the duration?

With packages that are delivered, there will be someone to help set up and pack down.  With our Deluxe package an Event Planner will be there for set up, pack down and an additional 2 hours of the event time, during that time the planner will be able to help you with whatever you like.  If you would like us onsite for a longer time this can be arranged at an extra cost.

Do you provide entertainment?

We can organize or recommend any entertainment you require. We can also suggest or organize games and activities for the party.

Is food included in your packages?

In our Complete package and Deluxe package some sweets are included however our DIY package does not include other party food.  We can however recommend caterers and suggest food options to suit your theme.

About our hire services and packages

How do I book a party hire package?

Contact us via email at michelle@petitestylingandevents.com.au or phone Michelle on 0404 012 870.  You will then be notified regarding the availability of your chosen items.  Your booking is tentative until your deposit is received.  You will be contacted in the lead up to the event to arrange full payment and delivery.  All orders need to be paid in full before pick up or delivery.

Is there a minimum hire?

There is no minimum hire amount for pick ups. For delivered orders there is a minimum order of $100.

Do you deliver the hire products?

We are based in Montmorency, Melbourne; pick up can be arranged here. We can deliver and collect goods to you throughout Melbourne, the delivery costs will vary depending on where the items need to be delivered.  Standard delivery within 30km of Montmorency is $45, for deliveries further than 30kms the cost is an extra $10 per 10kms.  Exact delivery costs will be included on your quote.

How long is the hire period?

If there are no events the day before your event we are happy to deliver or for you to collect the items early.  Items need to be returned the following day unless otherwise arranged.

Will I receive exactly what I see in your pictures?

Some items and colours may vary slightly depending on availability.  Please discuss at time of booking if you have any concerns.

Where can I use the hire package?

You may use the hire items or package wherever you like, as long as the weather is fine and the ground is not muddy.  It is recommended to have it set up inside or under a decking area especially on a windy day as this can lead to breakages.

What is the minimum and maximum children allowable for your packages?

Our standard packages include up to 12 children, additional children costs are listed under each package.

What age are the tables and chairs suitable for?

Our stools and Tiffany chairs are suitable for ages 2 -8 and our folding chairs are adult sizes. We have adult and children sized tables.

Do items need to be washed or cleaned?

Please make sure items are returned as clean as possible.  Chairs and tables need to be wiped clean and cake stands, platters and glassware should be washed in warm soapy water.  Please do not wash any fabrics such as table cloths, table runners, backdrops etc, these can be placed in the wash bag provided.

About our retail range

What is the process for buying items?

Items can be purchased on our website through our Party Shop. We will then send your items to you via Australia Post or courier, you will be emailed a tracking number so you can see when the goods will arrive. Please make sure you keep the number until the items arrive safely to you.

What are your return policies?

Items purchased from our shop, may be refunded if faulty or damaged as long as:

  • You pay for the item/s to be returned to us via Registered Australia Post. The item must be packed in such a way that the goods will be safely delivered to us, in the same box is usually recommended. You must contact us about the return before returning the item/s.
  • All items must be in original condition & packaging upon return, unopened and unused.
  • Return of faulty or damaged goods must be within 7 days from receipt of goods.
  • A photo of the faulty item/s must be emailed to us before a refund will be authorised.
  • We do not refund if you provide us with an incorrect address and the parcel is not returned to us.  If the parcel is returned to us, then we will resend it out to you and you will be invoiced for the additional postage costs.
  • We do not refund due to change of mind or if the wrong item was ordered.
  • If a refund is processed through a third party (for example – Pay Pal) we will accept no responsibility for any delays in processing the refund payment through the third party.

Hiring and retail together

Can you deliver both the hire and retail items at the same time?

Yes, we can deliver purchased items at the same time your hired items are delivered at no extra cost.

 

Payments

What forms of payment do you accept?

PayPal (credit cards), cash or bank deposit.

How much is the deposit?

Deposit required is 25% of your order total or a minimum of $100.  You will receive confirmation of your order via email once the deposit has been paid.  The balance is due 2 weeks prior to the event date.

Is there a bond payable on hire items?

Yes, all hire items require a bond payment, the amount varies from $50 – $500 depending on the items you hire. The bond payment is required 1 week prior to the event.   The bond is fully refunded after the hire goods have been returned and there are no missing or damaged items.  This bond may be used to repair damaged items or replace missing items.  Should this amount be more than the bond amount, you will not be refunded and an invoice may be issued for any difference.  Missing items will be charged at full replacement cost.  Damages amounting to less than the bond amount will receive a partial refund.

What are your cancellation terms?

Cancellations with more than 8 weeks’ notice receive full deposit refund minus a $25 booking fee, cancellations less than 8 weeks notice will forfeit the deposit.  Cancellations with less than 2 weeks notice, will forfeit 50% of full payment. Please contact us as we may be able to reschedule and waiver the cancellation fees (only by arrangement with management).

Is there any way I can get a discount?

Our packages are already discounted by at least 10%. You can also LIKE US or SHARE our link on Facebook as we often advertise special offers on Facebook.

Privacy & legal information

What is your Privacy Policy?

Petite Styling and Events is committed to protecting your privacy.  We will only use the information that we collect about you lawfully.  The personal information which we hold will be held securely.

Legal information

Petite Styling and Events (ABN 49 805 534 391) accepts no responsibility for health or injury to persons or damage to property caused during the hire period.

Can’t find what you’re looking for? Please visit our Contact Us page and submit your enquiry.

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